Scope of application:

These General Terms and Conditions (“GTC”) apply to orders, sales and deliveries of products offered and sold in the webshop of Prosalban GmbH, FN60426y, with registered office in 6305 Itter, Austria (hereinafter also referred to as “us”).
By ordering a product, but at the latest upon receipt of the product, the customer acknowledges the validity of these GTC exclusively for the contractual relationship.

Cancellation policy acc. FAGG

Right of withdrawal…
You have the right to cancel the concluded contract/purchase within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must send us

Prosalban GmbH, Mühltal 4, 6305 Itter

Mail: sooo@pro-salban.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you for the goods, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
If possible, we will use the same means of payment for the refund that you used for the original transaction.
Otherwise we will contact you.
Under no circumstances will you be charged any fees for this repayment.
Any additional costs arising from the return shipment must be borne by you.
We may refuse to refund you until we have received the goods back.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.
The deadline is met if you send the goods before the period of fourteen days has expired

Sample withdrawal form (If you wish to withdraw from the contract, you can use this form as a template):

REVOCATION FORM:

TO: Prosalban GmbH | Mühltal 4 | A- 6305 Itter

I hereby register _________________________ (First name | Last name),

residing at _________________________________ (Street | Postcode | City),

from the contract concluded by me __________________________ (Order number) for __________________________ (exact description of the goods ordered), ordered on __________________________ (Date), back.

Reason for return (optional): __________________________ (Reason)

Legal information
Information according to § 19 Abs 3 AStG
If you have any questions or concerns, please contact us first, you can reach us at the e-mail address sooo@pro-salban.com or the telephone number +43 (0)5335 45391 during the specified business hours. We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
Notice pursuant to Art. 14 ODR Regulation
You are welcome to send any concerns or complaints to the following email address first: sooo@pro-salban.com.
The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr.

Contractual partner, conclusion of contract, correction options
The purchase contract is concluded exclusively with Prosalban GmbH, Mühltal 4, 6305 Itter, Austria.
By placing the products in the online store, we submit a non-binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. Unless otherwise agreed, customer orders are binding for a period of 7 (seven) days. Upon receipt of your order, you will receive a confirmation of receipt (“order confirmation”). This order confirmation does not constitute acceptance of the customer’s order, but merely confirms receipt. We are free to accept or reject the customer’s order in whole or in part without giving reasons, whereby the dispatch of the items shall be deemed as acceptance of the order.

Terms of delivery

All prices quoted are in euros including VAT (depending on the country), but excluding shipping costs, unless otherwise stated. You can find out more about the shipping costs at Deliveries Shipping. We deliver by mail order. Collection of the goods by the customer is only possible after consultation.

Payment

The following payment methods are available in our online store via the service provider “Mollie Payments”:
Credit or debit card | Klarna Pay now | SEPA bank transfer | PayPal | EPS | PREPAYMENT by bank transfer
The terms and conditions of Mollie Payments and the respective payment service providers apply in addition to these GTC.
If we reject your offer to conclude a contract – for whatever reason – any amount already paid will be refunded to you.
Retention of title
The goods remain our property until full payment has been made.

Transport damage
If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company. Please send us an e-mail with a photo of the damage to sooo@pro-salban.com.

Warranty
Unless expressly agreed otherwise, the statutory warranty law applies.
Customer service: You can reach our customer service for questions, complaints and objections – but also positive feedback – on weekdays by phone at +43 (0) 5335 45391 from 08:30 -12:00 and by e-mail at sooo@pro-salban.com

Liability
Our liability for damages caused by slight negligence, with the exception of personal injury, is excluded. Our liability is also excluded for pure financial loss, loss of profit, damage to third parties, indirect damage and consequential damage.

General provisions
All legal relationships between us and the customer shall be governed exclusively by Austrian law, excluding the conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods. Unless mandatory law provides otherwise, the place of jurisdiction shall be the court having subject-matter jurisdiction for our business address. The customer is also entitled to take legal action at his place of residence.