DO YOU HAVE ANY QUESTIONS?
we have the answers ....
Welcome to Prosalban!
We are committed to offering high-quality, nature-inspired products for skin care and special applications. We have developed our products with a lot of love and on the basis of traditional, old knowledge and new findings in skin care.
Our goal is to contribute to a new feeling of quality of life with a unique and comfortable skin feeling.
Follow us to discover the latest trends, tips and tricks about our skincare products and much more.
Let’s explore the power of nature together and make your skin glow!
You can find answers to many frequently asked questions here.
If you have any further questions or concerns, please do not hesitate to contact us!
In urgent cases, we are also happy to help by telephone during the following business hours:
Monday – Friday: 08:30-12:00
Telephone no.
+43 5335 45391
or by mail to:
sooo@pro-salban.com
“Natural care for every day!”
Prosalban pampers your skin with high-quality ingredients and ensures a radiant appearance.
SKIN & NARBEN CARE Our universal genius is definitely the PROSALBAN REPAIR BALM.
It cares for scars, cracks, dry skin, is soothing for itching and can be used after intensive sunbathing.
PROSALBAN REPAIR BALSAM is suitable for sensitive skin and for babies from 6 months.
Economical to use.
Also ideal for old, irritating scars. MASSAGE OILS The professional massage oils PROFASCIA ZITRUSGARTEN and ALPINE HERBS were developed with the knowledge of the special requirements of masseurs and physiotherapists.
PROFASCIA massage oils are particularly suitable for relaxing massages or rubs, e.g. after sporting activities or physical strain/exertion.
The special composition of various natural oils makes PROFASCIA massage oil so special, it is nourishing and at the same time functional due to its “grip”.
Massage therapists and physiotherapists particularly appreciate this property for therapies, the grip helps to loosen hardenings better.
The natural essential oils provide a pleasant fragrance and refreshing moments. HAND CREAM The PROSALBAN HAND CREAM is an indispensable companion for daily hand care.
The natural cosmetics-compliant formula with grape seed oil, shea butter, avocado oil and vitamin E is a gentle PRO for the care of even stressed hands.
Our research & development department is constantly working to expand our product range with high-quality care products.
You can look forward to more products soon…
Sign up for our newsletter to make sure you don’t miss anything!
Yes, our products are free from animal testing.
According to EU regulations, cosmetic products may no longer be tested on animals.
No, our products do not contain any harmful ingredients such as parabens, sulphates or phthalates.
We attach great importance to the use of mainly natural and skin-friendly ingredients.
Please refer to the individual products for the ingredients.
Yes, most of our products are suitable for all skin types.
Please note that the Day / Night care creams are not suitable for children due to the hyaluronic acid they contain. Further information can be found with the respective product.
Our high-quality products are manufactured with love in Germany according to GMP guidelines.
We ensure that all our products meet the highest quality standards.
Our research & development department is constantly working to expand our product range with high-quality care products.
Yes, we offer a selection of vegan products.
These are labeled to make it easier for our customers to choose.
Here are some examples: PROSALBAN HAND CREAM, PROFASCIA MASSAGE OILS …. Coming soon: PROSALBAN NIGHT CREAM PROSALBAN DAY CREAM PROSALBAN SKIN CARE OIL
Results may vary depending on the product and individual skin needs.
As a rule, however, you should use the PROSALBAN REPAIR BALM for example, you should notice an improvement within a few days.
You can usually feel the beneficial properties after the first application.
Yes, you are welcome to order our products conveniently via our website.
We also offer fast shipping and various secure payment options via the service provider Mollie.
We are located in the middle of the beautiful Alps in Itter, Tyrol | Austria.
For more information as well as business hours, see“Contact“.
Yes, we regularly offer discounts and special offers.
Subscribe to our free newsletter to get exclusive benefits and stay up to date with our latest promotions.
No reactions on the skin have been observed so far.
Please pay attention to the ingredients of the respective products. If you are allergic to any of the ingredients, please do not use the product in question.
If a product is not recommended during pregnancy or breastfeeding, this will be mentioned on the product page in the “Use” section.
This may, for example, relate to products that contain certain active ingredients such as retinol or a natural retinol alternative that are not recommended during pregnancy.
You will find the best-before date on the bottom of the product.
Products without a best-before date printed on them can be kept unopened for at least
36 months unopened.
Please note the information on the packaging / product – recognizable by the cosmetic jar.
Here you will find the shelf life after opening.
The airless dispenser must be operated several times before first use until some of the product comes out.
The ideal storage temperature for Repair Balsam is 18°C to 25°C.
The consistency of the balm may change depending on the temperature.
Above 25°C, the balm may become more liquid.
If the temperature is too low (below 18°C), the balm will become too solid.
You can warm the dispenser slightly in your hands and the balm should become more liquid again.
You can track your orders using the Swiss Post tracking code.
For the time being we deliver to selected countries.
A list of countries and the respective shipping costs can be found under SHIPPING. If your country is not listed, please feel free to contact us.
Email: sooo@pro-salban.com
We always endeavor to process and ship your order as soon as possible.
Within Germany, you will normally receive your orders within 2-4 working days.
Deliveries to Germany will be delivered within 3 – 6 working days.
Deliveries to other countries can take up to 10 working days.
Please note that we have no influence on the delivery times of the post office or other service providers.
Austrian public holidays do not count as working days.
We normally send your parcel as quickly as possible, usually within 2 working days* at the latest.
Sometimes it is faster and the product is shipped the same day.
For international parcels, the postal route takes a little longer, but our shipping times remain the same.
We have no influence on the actual delivery time via our postal partners.
You can find more details on shipping costs and international shipping here: Shipping * Please note that there may be delays on Austrian public holidays.
Please contact us if you would like to place an order for your pharmacy or practice.
by e-mail: sooo@pro-salban.com or by telephone on: +43 (0) 5335 45391 We have special conditions for our partners and resellers.
You can find more information here.